Frequently asked questions and things to know

From A to Z

Is there bedding for allergy sufferers?
- Yes, on request

Is each room equipped with a hairdryer?
- Yes

Are bathrobes available?
- Our guests can borrow a bathrobe, if not included in the offer, for a cleaning fee of 7.50 euros for the duration of the stay.

Is it possible to book directly?
- There are several ways to book a room. Through our homepage you will always get the best price for your trip...

Is it possible to book cosmetic treatments spontaneously on the spot?
Generally, treatments can be booked according to availability. It is always recommended to book as early as possible.

Are dogs allowed in the hotel?
Some rooms may be used with a dog, but this is subject to availability. The price for this is 10,00€ per night. In general, dogs are allowed in the hotel and also in the restaurant (except on the seats).

Is there anything in particular that needs to be thought of, anything special that needs to be brought along?
Don't forget your relaxed vacation mood, the rest is taken care of.

What is the best way to get from Kassel train station to Bad Emstal?
There is a bus connection from Kassel to Bad Emstal to the thermal spa. However, you are also welcome to use our shuttle, for which we allow ourselves to charge 35.00 euros and ask for early inquiry.

What to do if the trip can not be started?
 In this case, please contact the hotel immediately. Please note our goodwill conditions. In general, we always recommend travel cancellation insurance.

Are there alternatives for food if I have intolerances?
 We try to accommodate our vegetarian guests as well as our guests with intolerances as best as possible. Since we cook regional, without additives and always fresh, we ask you to indicate your intolerance when booking.

When can the room be occupied and when should it be vacated?
 Check in is 15.00 o'clock, but if your room is ready earlier, you can of course check in earlier. However, we ask you to clarify this individually at the reception. You should check out by 11:00 a.m., but depending on availability you can also book a late check-out for 5.00€ per hour or part thereof.

Is the reception staffed all night?
 The reception is open from 7.00-21.00. If there are any questions later, you can either speak to our service staff or ask for advice by phone.

What if the arrival is after 21.00?
 We have an outside safe for late arrivals. We ask that you notify us of your arrival after 6:00 p.m. so that we can give you the access code over the phone.

 Hotel information

All prices are per person and night including a rich breakfast buffet, wellness hours in "Grimm`s Badehaus", W-Lan, parking and E-Mobil charging.

Single room from 95,00€
Standard double room from 64,00€
Comfort double room from 70,00€
Exclusive double room from 75,00€
Country house suite from 87,50€

*** The VAT will be reduced temporarily from 01 January 2021. The regular tax rate on food services will be reduced from 19% to 7% ***.

All prices are final prices and include the statutory VAT of currently 7% on accommodation and dining services, and 19% for other services. We reserve the right to adjust prices in the event of inflation or an increase in VAT. All previous price lists lose their validity. Our general cancellation conditions apply.

Relax during your stay in our ancestral house or fairy tale rooms, country house studios or in our wedding suite. You will find a detailed description of our rooms on our homepage under the tab "Our rooms". If you still have questions, we will be happy to advise you by phone at +49 (0) 5624 5090

You want more space, you want to decide individually whether you want to self-cater or eat in the hotel? Then your decision should fall on our spacious vacation apartments, 45m². Equipped according to biological and ecological aspects - A natural floor covering and oiled solid wood furniture, a shielded electrical installation against electrosmog and a central vacuum cleaning system guarantee a healthy, natural feeling of well-being. Living room, bedroom with comfort latex mattresses for restful sleep, pantry kitchen with refrigerator, dishes, coffee maker, kettle, 2 ceramic hobs, microwave and small dishwasher. Large bathroom and terrace or balcony await you. On the first floor handicapped accessible with level tiled shower, wide doors and beds 200 x 210 cm.

Please note that our apartments are rented separately through us and are not classified 4* and are not located in the main house.

Children are also welcome guests.

Children up to and including 5 years of age may stay in the parents' bed free of charge. Please note that no additional linen will be provided. Baby cribs are available for a one-time fee of 10,00€ including linen.

The extra bed for children up to 14 years in an extra bed is 15,00€ per night and child including participation in the breakfast buffet.

For arrangements, the following proportions are charged for children:

6-10 years: 50% of the arrangement price
11-14 years: 70% of the arrangement price
15-17 years: 80% of the arrangement price

These prices include all arrangement services included in the respective offer.

Your four-legged pets are welcome with us. For your pet we charge 10,00€ per night (without food and only on prior request). Please announce the visit of your pet before arrival.

We ask for your understanding that pets are not allowed in the wellness area, as well as in the restaurant on the seating.

In the entire house you can use our highspeed W-Lan free of charge. You will receive the password at the reception or via your digital guest folder in your room. In the course of 2021 we expect our fiber optic connection with up to 600 mb/s.

We have two handicapped accessible apartments in the adjoining house, which have a level shower and wider doors.

Our hotel and restaurant are accessible barrier-free via our driveway. There is an elevator in the house, which allows barrier-free access to rooms and toilets.

Did you forget something during your last stay? Please give us your name, room number, travel period, the forgotten item and your phone number so that we can get back to you as soon as possible.

Stay

Your room is available from 15:00. An "Early Bird Check-In" from 12:00 o'clock can be booked for 15,00€.

If you arrive before 3:00 p.m., we will be happy to deposit your luggage or issue your MeineCardPlus. You are also welcome to stay in our restaurant for lunch or coffee and cake.

For check-out you have until 11:00 am on the day of departure. Subject to availability and upon request, you can book a "Late Check-Out" up to a maximum of 16:00. This will be charged with 5,00€ per hour or part thereof.

Breakfast:
Tuesday to Friday from 06:30 to 10:00
Saturday to Monday from 07:30 to 10:00

Lunch:
daily from 11:30 a.m. to 2:00 p.m.

Coffee, cake and small vesper menu:
daily from 14:00 o'clock to 17:00 o'clock

Dinner:
ála carte - daily from 6:00 p.m. to 9:30 p.m.
Half board:
daily from 6:00 p.m. to 7:45 p.m.
or
20:00 o'clock to 21:30 o'clock

If you suffer from a food intolerance or have a vegan / vegetarian diet, it is essential to inform us of this before arrival, so that we can always offer you a comprehensive range.

Our reception is open daily from 07:00 to 21:00. Our team will be happy to help you with suggestions, questions and requests.

Currently, the municipality of Bad Emstal charges a spa tax of 1.00€ per person per day.

There are plenty of free parking spaces at your disposal.

Hotel and restaurant guests can charge their e-mobile free of charge at one of our three e-charging stations.

In "Grimm`s Badehaus" you will find an experience shower, graduation house with Himalayan brine, bio sauna, aroma sauna and a herbal sauna in our natural rock garden. Sauna towels are available free of charge upon request at the reception.

Opening hours:

Monday to Friday from 14:00 to 20:00 (on request).
Saturday from 11:00 a.m. to 8:00 p.m.
Sunday from 12:00 to 18:00 (on request)

If you have any questions about massages, cosmetic treatments and appointment requests, you are welcome to contact our fairy tale cosmetician Ms. Diegler. You can reach her at +49 (0)5624 509 271, +49 (0) 157 3799 4322 (Whatsapp) or by mail at petra-diegler@t-online.de.

Our federal bowling alley is located in our "Kutscherstube" in the basement. This can be booked on request - subject to availability - for 8.00€ per hour and lane.

We will gladly organize a bouquet of flowers for your loved one. Please place the order for this at least one day arrival by phone at +49 (0) 5624 5090 or by mail to info@emstaler-hoehe.de.

A minibar is located in your room. You are welcome to the drinks that are ready there. If you would like to have your minibar refilled with other beverages, please fill out the beverage card and hand it in at the reception. In addition, a drinks machine is available for you in the basement opposite the elevator.

A cigarette vending machine is located in the basement in the coachman's room. This accepts €0.50, €1.00 and €2.00 as well as €5.00 and €10.00 bills.

Protect the environment with us. If you renounce the daily room cleaning, we will reward you with 10% discount on drinks in the restaurant. This offer is valid from two nights.

Many packages already include a bathrobe. If this is not included in your offer, you can borrow it for a fee of 7.50 €.

In the closet you will find a laundry bag for your dirty clothes. If you want our housekeeping to clean them, please let the reception know. Drop off by 9:00 am, return within 12 hours.

You will find a laundry card with prices in your room.

Your room is equipped with a direct dial telephone. With "0" you get an exchange, and then you can dial the number you want. This service is free of charge for you.

In addition to the premium hiking trail "Habichtswaldsteig" from Lake Edersee to Kassel, on which Bad Emstal is located, a good 90 km comprehensive network of circular hiking trails awaits you. As an excellent quality host Wanderbares Deutschland, we have appropriate maps available.

Booking

Our reservation department is available daily from 08:00 to 20:00 for you at +49 (0) 5624 5090 or by mail to info@emstaler-hoehe.de. All current and lowest prices can be found on our homepage, where you can easily book at any time. Direct bookings are guaranteed cheaper than on booking portals!

You would like to give pleasure to others? You can find all our vouchers online in our voucher store.

You have received a voucher as a gift? In our booking mask you can directly enter the code and book or redeem it with us on site. Please tell us when making a reservation that you have a voucher and always bring it with you on arrival.

Would you like to hold your meeting or seminar in our new conference rooms with state-of-the-art technology? We look forward to receiving your conference request by e-mail to info@emstaler-hoehe.de. For a better overview, you are welcome to download our conference folder in the download area on our homepage.

Spending a stay in the GrimmHeimat Nordhessen with friends or family? We would be happy to make you a suitable offer for you. Please contact us with your wishes.

Your payment will be made at check-in at the reception or in advance directly through our booking screen.

We accept the following payment methods on site:
Cash, Ec-card, VISA, Mastercard and American Express.

Payment methods in the booking mask:
Paypal, Sofortüberweisung, VISA, Mastercard

Our general goodwill conditions:

Cancellation:
up to 24 hours before arrival (15:00) - free of charge
from 23 hours before arrival: - 90% of the tour price

Hot Deal Rate:
Cannot be cancelled in any case. Advance payment required.

Rebookings after the cancellation deadline will be charged with a one-time processing fee of 25,00€.

All rebookings or cancellations must be made in writing.

We recommend you to take out a travel cancellation insurance in case the arrival is not possible or an early departure is necessary.

You can find our privacy policy here.

You can find our general terms and conditions here.

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